William Hill AML checks and commission payments

**Tramontana** · 8 February 2021, 11:23 am

Hi, are we allowed to open a thread and talk about the long-term issues of William Hill with AML checks and commission payments?

If is not a topic too sensitive to touch, I'd report that many affiliates including me have been left with NO payment from WILLIAM HILL for January, December, November and October too. The excuse for all is still the AML process pending validation. But it's over two months now and they don't do this work, not providing answers via affiliate managers and team affiliate-support so they don't just release the payments and that's it.

I know I'm not the only one, it's many of us and there are no justifications for such a bad behaviour from a big company like WH. In real life AML checks are done in 24/48 hrs and they started this in October.

What makes things worse is the total lack of information and answers, what I could get from support and affiliate managers is only words of advice to just "wait and hope for the future".

I know some of you guys have been paid, maybe non-UK accounts, but many others are without payments and answers since October 2020.

Does anyone have more updated info on this matter?

**GPWA Maria** · 9 February 2021, 12:56 am

Morning Tramontana,

Maria Florides here from the GPWA. Lyam Dyson from Mr Green/William Hill left you some contact details on this thread https://www.dietistaktuellt.com/forum/mraffilia...253959/p2.html did you try to send your details as per his advice?

Originally Posted by LiamDyson

Please contact your Mr Green UK Affiliate manager or email [email protected] with your account ID/username and the required information to ensure that this matter is resolved swiftly.,

Regards,
Maria

**Triple7** · 9 February 2021, 2:15 am

Non-UK account, but still waiting payments from 2020.

Player base also decreased significantly.

But that all was to expect when WillHill took over Mr. Green.

**Toni** · 9 February 2021, 3:52 am

I didn't receive my comission since October 2020. I'm an affiliate since over 10 years now. They got all required documents from me. Don't know whats going on there. You don't need 3+ months to check accounts.

**artrust99** · 9 February 2021, 3:59 am

Exact same situation here. I'm an affiliate of WH since 2011. This checks were done several times, but this one is the longest one.

Originally Posted by Toni

I didn't receive my comission since October 2020. I'm an affiliate since over 10 years now. They got all required documents from me. Don't know whats going on there. You don't need 3+ months to check accounts.

**Tramontana** · 9 February 2021, 4:29 am

Maria thank you so much for jumping in, and also cheers to Liam for replying on the other thread, but this is an issue with William Hill brand on Income Access that is not related to Mr Green and NetRefer. While i sympathize with my fellow Mr Green affiliates (I don't work with this brand) and I appreciate the efforts in communication and problem solving of Mr Green management, I am struggling to get a proper answer from WH other than "just wait and be patient" from WH affiliate managers and team support.

My problem stands, so I believe opening this thread was appropriate.

Originally Posted by GPWA Maria

Morning Tramontana,

Maria Florides here from the GPWA. Lyam Dyson from Mr Green/William Hill left you some contact details on this thread https://www.dietistaktuellt.com/forum/mraffilia...253959/p2.html did you try to send your details as per his advice?

Regards,
Maria

**Tramontana** · 9 February 2021, 5:00 am

Let's keep this thread focused only on blocked payments from William Hill (partners.willliamhill.com on Income Access) due to endless AML checks. For other issues with Mr Green, please visit these threads here https://www.dietistaktuellt.com/forum/mr-green-255868.html and here https://www.dietistaktuellt.com/forum/mraffilia...ys-253959.html.

**Toni** · 22 February 2021, 4:04 am

Any updates on this? They just told me that they don't know how long it takes. No payment since october comission. Did anyone hear back from William Hill ?

**artrust99** · 22 February 2021, 6:00 am

Soon it will be half a year without any reasonable answer from William Hill. I delisted them on my sites.

**LiamDyson** · 22 February 2021, 8:30 am

Hello,

Please contact your Mr Green UK Affiliate manager or email A[email protected] with your account ID/username and the required information to ensure that this matter is resolved swiftly.

KR,
The Mr. Affiliate Team

**artrust99** · 22 February 2021, 8:38 am

Greetings!

Topic is related to William Hill

Originally Posted by LiamDyson

Hello,

Please contact your Mr Green UK Affiliate manager or email A[email protected] with your account ID/username and the required information to ensure that this matter is resolved swiftly.

KR,
The Mr. Affiliate Team

**artrust99** · 3 March 2021, 10:30 am

Another month passed, and still no answer about these AML checks from William Hill.

**Toni** · 3 March 2021, 11:56 am

WilliamHill didn't pay me since October, around 4k open comissions. No update on this

**Wh_AlexCarr** · 4 March 2021, 2:59 am

Hi All,
I have checked with our relevant internal teams and aside from those we are checking and expected to get results tomorrow/Monday, we have no outstanding AML checks to perform. It could potentially be that we are awaiting on a document to verify your account for KYC (prior to AML checks) in which case we have been unable to complete an AML check on your account.

If you can each please get in touch with me directly at [email protected], I will be happy to look into the status of each of your accounts specifically rather than provide a generic answer here.

Thanks
Alex

**artrust99** · 4 March 2021, 3:03 am

Personally, I have sent documents back in October

Originally Posted by Wh_AlexCarr

Hi All,
I have checked with our relevant internal teams and aside from those we are checking and expected to get results tomorrow/Monday, we have no outstanding AML checks to perform. It could potentially be that we are awaiting on a document to verify your account for KYC (prior to AML checks) in which case we have been unable to complete an AML check on your account.

If you can each please get in touch with me directly at [email protected], I will be happy to look into the status of each of your accounts specifically rather than provide a generic answer here.

Thanks
Alex

**Wh_AlexCarr** · 4 March 2021, 3:11 am

Originally Posted by artrust99

Personally, I have sent documents back in October

Please drop me an email with your account details and I will be happy to help.

**Tramontana** · 8 March 2021, 5:01 am

Originally Posted by Wh_AlexCarr

Hi All,
I have checked with our relevant internal teams and aside from those we are checking and expected to get results tomorrow/Monday, we have no outstanding AML checks to perform. It could potentially be that we are awaiting on a document to verify your account for KYC (prior to AML checks) in which case we have been unable to complete an AML check on your account.

If you can each please get in touch with me directly at [email protected], I will be happy to look into the status of each of your accounts specifically rather than provide a generic answer here.

Thanks
Alex

Hi Alex, first of all thanks for coming here and for providing some form of responsible answer on this matter. With all my possible efforts and lots of discussions, I didn't manage to get a solid and real feedback like this from my affiliate manager and affiliate support team, so kudos to you.

I understand you guys don't have any outstanding AML checks to perform anymore. This is great. In facts, I have also received confirmation of AML completed successfully. Now there's the next point to clear, and this is my question that you can surely answer here: when the related pending commissions, blocked for many months pending AML checks, will be paid? Can we expect a full payment in March? (Y/N)

Thank for answering to this, kindest regards.

**Toni** · 9 March 2021, 4:37 am

I contacted Alex a few days ago via Email and he did a great job. Finally my outstanding comissions came in yesterday!

I can recommend everybody to contact Alex via Email at [email protected] . He was very helpfull and I hope he will resolve your problems too.!

**Tramontana** · 9 March 2021, 12:33 pm

I didn't contact Alex via email at all, and he didn't answer to my post on this thread but I received my money yesterday 8 of March so on this discussion I'm off guys. I've also received some PM from other guys have been paid too yesterday.

I see that not everyone is happy we talked about it, some of my posts have been cancelled too so now that I've been paid I'll opt out from this thread as I don't want to hurt the interests of anyone here. Take care guys and good luck if you still have this issue.

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