I was thinking very long if i really should open a thread here. But i am so pissed that i want to write it here in the forum to know if other users have the same experience.
We workfor a few years with Winner together and i must say it was working always fine in the past. But especially the last 4-6 weeks it is a disaster.
-Affiliate Payment to late
-Player payments to late
-Almost no answer for emails and skype
What makes me really angry is that we agreed 1 month ago for a special deal for our poker players. We agreed that we start to promote this deal immediatly. Unfortunately i found arround 2 weeks ago out that our players are not on this special deal as agreed. Dont ask me why.... all was clear and confirmed.
I try now for arround 2 weeks by email or skype to get a clear answer about this deal. I think it should be possible in 4 weeks to set up this deal as agreed, that all works fine and to avoid problems with players and with the calculation of bonuses. I wrote really many emails and skype messages but untill now i still got no answer about it. They just ignore it!
I really cant understand it! A lot of players stopped to play because of some changes of the poker network,because of late payments and of the general mess. Everybody is confused and a bit scared because nobody knows what is going on and why it is so. They ask us questions and we cant answer, because we get no feedback from Winner.
We did not lose money because the players just moved to another poker partner from us but it makes me still angry. We just want to earn money and push the traffic. So why it is so hard to communiate normal like it was in the past to solve all issues and to move forward???
It would be interesting to know if other gpwa member have the same experience the last 1-2months. It would be very sad if we have to finish the partnership with Winner because we was really happy in the past.
Maybe someone from Winner wake up now and communicate with us to solve all issues. We could bring you so a lot of traffic if all is working finaly.