Stats not updating?

**-Shay-** · 21 March 2013, 5:30 am

I'm assuming that you guys are having reporting issues (thanks for the notification). When are stats going to be updated?

**LukeC** · 21 March 2013, 8:40 am

Originally Posted by -Shay-

I'm assuming that you guys are having reporting issues (thanks for the notification). When are stats going to be updated?

Hi Shay, Netrefer are working on this currently. I'd hope that it is fixed shortly but I don't have an ETA currently.

**-Shay-** · 21 March 2013, 8:58 am

Thanks Luke. As a suggestion, you guys have a messaging system - why not push out a message saying that the stats are down or that they're having issues? To me, this really builds credibility when programs keep their partners updated on such things. Little things mean a lot.

Cheers

**LukeC** · 21 March 2013, 9:04 am

Originally Posted by -Shay-

Thanks Luke. As a suggestion, you guys have a messaging system - why not push out a message saying that the stats are down or that they're having issues? To me, this really builds credibility when programs keep their partners updated on such things. Little things mean a lot.

Cheers

Thanks for the suggestion Shay, I have brought it up for discussion now and will see if this is something that we'll be able to do going forwards.

**-Shay-** · 29 March 2013, 5:16 am

Do you have an ETA this time around, as stats apparently went down (again)?

**-Shay-** · 4 April 2013, 5:58 am

Originally Posted by -Shay-

Do you have an ETA this time around, as stats apparently went down (again)?

Come on - communicating with your "partners" on this stats issue would be a good thing for Paddy Partners to do, since stats are down still/again. Fixing them altogether would be great as well.

**thebookiesoffers** · 4 April 2013, 6:17 am

I also noticed yesterday that the product breakdown stats had gone as well. This was a very important piece of information if we can get it back please

**-Shay-** · 4 April 2013, 7:35 am

Yea, to me - the whole reporting scheme seems soiled - and really not just for this month. Really hate to say that I see smoke...

**LukeC** · 4 April 2013, 7:52 am

Hi Shay, I'm out of the office currently, but as far as I'm aware the stats are up to date. Please can you message me with what you think is missing?

Thebookiesoffers, I'll find out about the product breakdown stats for you.

**-Shay-** · 4 April 2013, 10:02 am

The stats updated shortly before your reply.

Anyway for starters, the number of depositing players information quit showing up in March - maybe late February.

The number of active and new active players shows, but for some reason, the depositing and new depositing players quit showing.

**TheGooner** · 4 April 2013, 6:57 pm

I can see that NetRefer have upgraded the stats system at PaddyPower - I quite like the new interface ...
But as Shay has pointed out - the flashy interface is not much good if it misses key stats like Depositing customers, New Deposits etc.

But to be fair to Paddy Power you can almost get the information you need from the Active customer numbers. (rather than deposits field)
- Active Customers
- New Active Customers
- First Time Active Customers

It seems to give us what we need - although that the difference between the last two is - I don't know?

**LukeC** · 9 April 2013, 4:02 am

Originally Posted by TheGooner

I can see that NetRefer have upgraded the stats system at PaddyPower - I quite like the new interface ...
But as Shay has pointed out - the flashy interface is not much good if it misses key stats like Depositing customers, New Deposits etc.

But to be fair to Paddy Power you can almost get the information you need from the Active customer numbers. (rather than deposits field)
- Active Customers
- New Active Customers
- First Time Active Customers

It seems to give us what we need - although that the difference between the last two is - I don't know?

Hi TheGooner,
Active Customers are those which have generated revenue (positive or negative), including those using free bets (so they don't necessarily have to make a deposit).

A New Active Customer is a newly registered customer who has also generated revenue (either positive or negative). To be defined as a New Active Customer, a Customer has to both sign up and generate revenue within the specified date range.

First Time Active Customers are customers that have generated revenue (positive or negative) for the first time within a specified date range, irrelevant of whether they have signed up within that same date range or not.

Hope that clarifies things.

**LukeC** · 9 April 2013, 4:31 am

Originally Posted by thebookiesoffers

I also noticed yesterday that the product breakdown stats had gone as well. This was a very important piece of information if we can get it back please

Hi thebookiesoffers - with the Netrefer update this was renamed. If you go to Reports - Product Reports - Product Figures and then select product "All" and the appropriate data range, you should be able to see this.

**thebookiesoffers** · 9 April 2013, 6:31 am

Originally Posted by PaddyPowerLuke

Hi thebookiesoffers - with the Netrefer update this was renamed. If you go to Reports - Product Reports - Product Figures and then select product "All" and the appropriate data range, you should be able to see this.

it gives you no idea of the product crossover, ask them to put back what we had please

**LukeC** · 9 April 2013, 6:32 am

Originally Posted by thebookiesoffers

it gives you no idea of the product crossover, ask them to put back what we had please

I'll pass this on and get back to you - thanks for the feedback.

**LukeC** · 10 April 2013, 11:03 am

Originally Posted by thebookiesoffers

it gives you no idea of the product crossover, ask them to put back what we had please

If you click on “More?on the homepage, next to where it says overview, is that what you're looking for?

**thebookiesoffers** · 10 April 2013, 11:24 am

Originally Posted by PaddyPowerLuke

If you click on “More?on the homepage, next to where it says overview, is that what you're looking for?

yes, but it was better how it was, it fit perfect where it was, now you cant read everything

and also it takes about a minute to load up now when you log in, that is super crap

#IfItAintBrokeDontFixIt

**LukeC** · 11 April 2013, 3:25 am

Originally Posted by thebookiesoffers

yes, but it was better how it was, it fit perfect where it was, now you cant read everything

and also it takes about a minute to load up now when you log in, that is super crap

#IfItAintBrokeDontFixIt

We're meeting with Netrefer today so I'll bring up both those points with them, thanks.

**thebookiesoffers** · 11 April 2013, 3:45 am

cheers for keeping us informed buddy

**LukeC** · 11 April 2013, 6:52 am

The product breakdown will be reverting to how it was in the previous release - with an ETA of "weeks rather than months". They're going to look into the slow loading issue.

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