Redreturns what are you doing with OUR US player accounts?

**GCG** · 25 April 2011, 1:37 pm

Redflush sending this email to all US player accounts and not informing affiliates :

<TABLE border=0 cellSpacing=0 cellPadding=6 width="100%"><TBODY><TR><TD style="BORDER-BOTTOM: 1px inset; BORDER-LEFT: 1px inset; BORDER-TOP: 1px inset; BORDER-RIGHT: 1px inset" class=alt2>Dear xxxx ,

As you may be aware, certain unfortunate circumstances with software providers have affected the ability to process online gaming transactions in your region.

As of midnight tonite, we will no longer be able to accept deposits from you. Due to this, your account has been marked for closure, which will occur on Sunday 24 April 2011 at 23:59.59 EST.

Your account will remain open for the time being, should you wish to play through any remaining balances.

Even though our ability to accept and transfer funds has been severely impaired, we will endeavor to honor all withdrawal requests which we will begin processing on Tuesday 26 April 2011.

We are currently in negotiations to secure you a casino account with a trusted partner. More information pertaining to this will be sent to you shortly.

We would like to use this opportunity to thank you for the loyal support you have shown us in the past. We hope that you have enjoyed your time with us and we wish you the best of luck in all your future endeavors.

Kind regards,

Casino Management </TD></TR></TBODY></TABLE>

Redreturns please explain why you are going around affiliates (again), why are we affs again the last ones to know about your plans?

**GCG** · 3 April 2012, 1:28 am

I see you have added a popup for US traffic : Luckyred a 25 no deposit

As far as I can judge this only tracks for direct type in traffic to redflush.eu

1. I want to know how you track this via our affiliate links because if I use my affiliate link with a US proxy I see an error.

2. You said at AGD that there will be a 50/50 deal for affiliates, I have not seen any form of communication about this.

3. there are no reports available in the backend.

**Miles_FTA** · 3 April 2012, 2:03 am

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inor-bidi;} </style> <![endif]--> As you said in your post most of the traffic is type in. We do however analyze the traffic regularly and compensate any affiliate that has sent US traffic that takes up the offer. The communication on this is done 1 on 1 as the bulk of our traffic is none US and we do not want to encourage affiliates to drive US traffic. The reporting on this is done manually as it is a 3rd party deal and the systems are too different to import stats.

Best regards,
Myron

**mojo** · 3 April 2012, 3:46 am

The communication on this is done 1 on 1 as the bulk of our traffic is none US and we do not want to encourage affiliates to drive US traffic. The reporting on this is done manually as it is a 3rd party deal and the systems are too different to import stats.

So who gets credit for USA traffic since Lucky Red accepts USA players? If you do not want affiliates to drive usa traffic, then why do YOU?

I do not understand this!

Perhaps Affiliate Edge could tell us who gets the commission on this?

A 3rd party deal?

**mojo** · 3 April 2012, 4:06 am

I received a snail mail that offered a $25 no deposit bonus and at the top in big red letters said something like:

Red Flush is pleased to offer USA players $25 free at Lucky Red

How can you say that you do not want affiliates to send usa traffic when you are on a campaign to do so at RF.

Why did you not tell affiliates that you were doing this and you would track the players?

Finally, who mailed me? You or Affiliate Edge? Where is the data base coming from? Are you mailing my USA players?

Edit: Someone just pointed out a thread already at AGD. https://www.affiliateguarddog.com/for...ors-t5007.html

**Miles_FTA** · 3 April 2012, 4:39 am

HI Mojo,

Thanks for your post.

We have resolved these issues already with affiliates via our discussions on Affiliate Guard Dog .

Please feel free to visit this link to see a full and detailed explanation of this

https://www.affiliateguarddog.com/for...ors-t5007.html . I have also posted

Our responses below..in case i missed anything but the entire topic was covered here.

Hi Everybody,

Please excuse the delayed response. Due to the time difference I was not able to join the thread immediately.

I have been discussing the issues raised in this thread with Andy to make sure we are able to identify all the issues and resolve them. Below is the response and resolution to the issues raised.

The automatic chat pop link was disabled, however the reference was not removed. This has been rectified.
All US traffic that click the redirect is being tagged to the affiliate. Please note that the no clicks on the redirects are very small at the moment.
The call center staff asked by US players if they could play, were being directed to other brands in chats. Their understanding was that this was ok as we have the redirects in place. They do not understand the complexity of tracking and this has been explained and will not happen again under any circumstance.
We have done another audit of all acquisition and retention campaigns to ensure that our affiliates get credit for any player referred.

IMO any cross promotion done without tracking is unethical. We however have seen great value for our affiliates by firstly introducing the other brand to players with campaigns tagged to the original affiliate. We have converted or reactivated many players for our affiliates and I am sure many here can attest to that. Secondly we started US campaigns to leverage off the legacy Red Flush still has in the US. This revenue stream would be lost to both the affiliate and the casino.

We are working with Affiliate Edge as they are a trusted partner of most affiliates and have a history of good customer service. I can hardly find an affiliate that is not doing business with them. We have done a small offline campaign using the Lucky Red brand. We used data that belongs to the casino and was not sold or shared with Affiliate Edge or the Casino brand. This was sent by us and the data remains with the casino. The bulk of the players in this campaign were from type in traffic and SEO. The few players that belong to an affiliate will remain tracked to the affiliate.

Please let me know if I missed anything and I will address it ASAP.

Best regards,
Wayne

**slotplayer** · 3 April 2012, 7:54 am

Hi Myron,

I sent you an email last friday regarding a player issue. did you get it?

thanks

**GCG** · 3 April 2012, 11:46 am

As you said in your post most of the traffic is type in. We do however analyze the traffic regularly and compensate any affiliate that has sent US traffic that takes up the offer. The communication on this is done 1 on 1 as the bulk of our traffic is none US and we do not want to encourage affiliates to drive US traffic. The reporting on this is done manually as it is a 3rd party deal and the systems are too different to import stats.

Best regards,
Myron

Our links do not work for US traffic, you are right because the player gets an error he will type in redflush.com which redirects to redflush.eu and eventually to luckreds no deposit offer tagged under your affid 6477 ......(xxhttps://tracking.affiliateedge.eu/default.aspx?AffUserID=6477&casinoID=351&directDow nload=1&campaignID=14650)

this is FREE exit traffic SEO for Redreturns ladies and gentlemen..........

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