Lapalingo Terms Change in December! / Hybrid and CPA-deals!

**Agentti** · 15 November 2017, 4:32 am

Hi!

Just got a e-mail from them and I´m sure current and maybe future partners are interested in it. I understand that this applies to current and future affiliates. Full quote:

"Dear Affiliate this is a notification on an update within our terms andconditions which will apply from December 2017.

We constantly strive to improve our terms to protect our partners andourselves, hence from the 01.12.2017 a new regulation will come in place.
The new setting applies on our CPA / Hybride deals. Acquired players whichtriggered CPA and self-excludes from playing within the first 30 days ofregistration the CPA amount will be deducted from the comission.

E.g. A customer is acquired on the 05.12.2017, he triggers affiliates CPA. On22.12.2017 the player self-excludes from playing, the already triggeredCPA will be reversed and the amount will be deducted from the commision.

This modification comes in place to protect both partners and improve thecooperation.
You are welcome to get in touch with us to discuss any modifications tounordinary cases."

Am i stupid or what does this basically mean? "Self-excludes"? What is that , can some one elaborate , is this normal with other casinos that have hybrid / cpa deals?

**Agentti** · 15 November 2017, 4:38 am

Also quite a few spelling errors there. Has this been delivered to other lapalingo affiliates with cpa/hybrid?

**freakspin** · 15 November 2017, 5:21 am

Got this mail too as a rev share aff.

**Triple7** · 15 November 2017, 6:26 am

Hence, if I have for example a player loses € 5k, asks self-exclusion after that, I won't get a € 200 CPA or whatever the CPA-deal might be.

**Agentti** · 15 November 2017, 6:30 am

Originally Posted by Triple7

Hence, if I have for example a player loses € 5k, asks self-exclusion after that, I won't get a € 200 CPA or whatever the CPA-deal might be.

Well thats stupid as it can be. Casino for example gets the 5k€ and the affiliate loses the cpa? I mean if he is on hybrid great , still gets the revshare but plain cpa in this case sucks big time.

**Sara-lapalingo** · 15 November 2017, 9:59 am

Originally Posted by Agentti

Hi!

Just got a e-mail from them and I´m sure current and maybe future partners are interested in it. I understand that this applies to current and future affiliates. Full quote:

"Dear Affiliate this is a notification on an update within our terms andconditions which will apply from December 2017.

We constantly strive to improve our terms to protect our partners andourselves, hence from the 01.12.2017 a new regulation will come in place.
The new setting applies on our CPA / Hybride deals. Acquired players whichtriggered CPA and self-excludes from playing within the first 30 days ofregistration the CPA amount will be deducted from the comission.

E.g. A customer is acquired on the 05.12.2017, he triggers affiliates CPA. On22.12.2017 the player self-excludes from playing, the already triggeredCPA will be reversed and the amount will be deducted from the commision.

This modification comes in place to protect both partners and improve thecooperation.
You are welcome to get in touch with us to discuss any modifications tounordinary cases."

Am i stupid or what does this basically mean? "Self-excludes"? What is that , can some one elaborate , is this normal with other casinos that have hybrid / cpa deals?

Hi Agentti,
let me elaborate on your question in regards to "self exclusion". If the player, who triggers CPA self-excludes himself (reports gambling addiction or anything similar), we won´t be paying the triggered CPA to protect us and our parter, to ensure that both of us are dealing with safe and legit traffic.
Various serious casinos are applying these terms already and now lapalingo is introducing this change too.
If you have further questions or would like to discuss your case/scenario, please feel free to contact me directly so I can look into your account and analyse the traffic/ player in more details.
Best regards,
Sara

**casaffiliate** · 15 November 2017, 10:05 am

Originally Posted by Sara-lapalingo

Hi Agentti,
let me elaborate on your question in regards to "self exclusion". If the player, who triggers CPA self-excludes himself (reports gambling addiction or anything similar), we won´t be paying the triggered CPA to protect us and our parter, to ensure that both of us are dealing with safe and legit traffic.

That's great. I'm sure you will also pay back losses to the players that self-excluded ... you know ... to make sure that everything is safe and legit, right?

**Triple7** · 15 November 2017, 10:12 am

What a nonsense answer. Lapalingo wasn't already on the first page of programs with who to do business....

**Anthony** · 15 November 2017, 1:27 pm

Originally Posted by Triple7

Hence, if I have for example a player loses € 5k, asks self-exclusion after that, I won't get a € 200 CPA or whatever the CPA-deal might be.

If the affiliate is on a hybrid deal and the player loses €5k, and self-excludes (under 30 days), does the affiliate get the revenue share portion of the hybrid deal?

It looks like this only applies only if the self-exclusion is under 30 days, correct?

**Agentti** · 16 November 2017, 4:42 am

Originally Posted by Anthony

If the affiliate is on a hybrid deal and the player loses €5k, and self-excludes (under 30 days), does the affiliate get the revenue share portion of the hybrid deal?

It looks like this only applies only if the self-exclusion is under 30 days, correct?

That´s a good question and big factor on hybrids.

I´ve never seen this kind of term in any program.By the way , is it still true that by default if you have a revshare with Lapalingo , you get to keep the players one year for you and they are untagged then? Unless, you bring it up in the negotiation when making the deal and i´m sure looooots of people are aware of this

**Sara-lapalingo** · 16 November 2017, 5:37 am

Originally Posted by freakspin

Got this mail too as a rev share aff.

Dear Freakspin, thank you for the note.
We have sent out this notification to all our affiliates, as some have few accounts with various deals.
This serves the purpose to keep our partners informed about any changes within lapalingo.

**Sara-lapalingo** · 16 November 2017, 5:49 am

Dear Agentti and Triple7,
thank you for your feedback and the ability to express and share your concerns, as it is important to us to maintain our transparancy.
Please let me explain that when it comes to self-exclusion, we at Lapalingo handle it very seriously.
We ensure a safe gambling and support players, who require this support from us as a casino.
In regards to Triple7´s question, it is not about the deposit, it applies for all players even if he/she deposits 10€ and the affiliate triggers the e.g 200€ CPA.
Our primary focus is safe gambling and reduction of financial risks to us and our partners as the affiliate shouldnt benefit from a player with gambling addiction. This is a shared risk among both parties, the affilaite and lapalingo.
I hope that answers your questions.
Feel free to contact me if you would like anything else to be clarified.
Regards,
Sara

**Sara-lapalingo** · 16 November 2017, 5:53 am

Hi casaffiliate,
I appreciate your concern in our players, we ensure the self- exclusion topic and everything related to it is handled professionally.
As you know we work and are partners with Gamcare and Gamblersanonymous to ensure safe gambling.
Regards,
Sara

**Sara-lapalingo** · 16 November 2017, 6:02 am

Dear Triple7,
thank you for your active participation in this topic.
We are aware that our terms and conditions might not appeal to all affiliates on the market, which is understandable, as we set our levels high and always communicate any changes and news with our partners.
Due to our transparency you can always be sure to work with a serious partner and never worry about hidden terms and conditions.
We give the option to affiliates to work with us and support our vision of professional, responsible and transparent gambling if anyone choses it´s not the right thing for him/her, this is also fine but we won’t be able to do business together.
Best regards,
Sara

**Sara-lapalingo** · 16 November 2017, 6:07 am

Hello Anthony,
in regards to the deposit matter, I have explained already above that the deposit isnt essential as this applies to all players with this addiction, it can be a player depositing 10€ to trigger affiliate´s 200€ CPA!
In regards to the terms, yes we set it to 30 days, but as mentioned in the initial email, affiliates can contact me to revise this conditions if it is an unordinary case.
Regards,
Sara

**Sara-lapalingo** · 16 November 2017, 6:15 am

@ Agentti,
as our research shows and the importance of gambling addiction rises, more and more casinos embrace this adjustment to the terms.
Our RS terms state that the players are tagged to your account for one year (as mentioned in earlier chats), but nevertheless we have applied the changes to the deals for various affiliates if the partnership and traffic´s quality has shown the quality and trustworthiness.
Regards,
Sara

**-Shay-** · 16 November 2017, 7:09 am

If a player deposits 5k, loses it, and self excludes within this timeframe - does the casino give the money back to the player? If not, it is BS pulling the CPA from the affiliate.

**Triple7** · 16 November 2017, 7:54 am

Originally Posted by Sara-lapalingo

Dear Triple7,
thank you for your active participation in this topic.
We are aware that our terms and conditions might not appeal to all affiliates on the market, which is understandable, as we set our levels high and always communicate any changes and news with our partners.
Due to our transparency you can always be sure to work with a serious partner and never worry about hidden terms and conditions.
We give the option to affiliates to work with us and support our vision of professional, responsible and transparent gambling if anyone choses it´s not the right thing for him/her, this is also fine but we won’t be able to do business together.
Best regards,
Sara

Hence, you're giving gambling addicts their deposit back?

**Sara-lapalingo** · 16 November 2017, 9:04 am

Originally Posted by Sara-lapalingo

I appreciate your concern in our players, we ensure the self- exclusion topic and everything related to it is handled professionally.
As you know we work and are partners with Gamcare and Gamblersanonymous to ensure safe gambling.
Regards,
Sara

Hi Shay,
please note my response to cassaffiliate.

**Sara-lapalingo** · 16 November 2017, 9:07 am

Originally Posted by Triple7

Hence, you're giving gambling addicts their deposit back?

Dear Triple7,
please be ensured that each case will be handled professionally and individually with assistance of our partners.
I appreciate your worry for the affected players.
Regards,Sara

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