Holdem Genius Rip Off - RESOLVED

**highlander** · 20 February 2010, 12:02 pm

To all concerned

I signed up for a free license thru the Holdem Genius official web site that is an affiliate to GPWA. I signed up at Absolute Poker room using their code & made my 1st deposit. It took holdem genius about a week to finally give me my code to un - lock the software to be able to use it on real money tables. They were slow but finally came thru.

I used Holdem Genius for about 3 weeks, played the 1,000 raked hands so I could use the program on other poker rooms for real money. Up to now, everything peachy. I found the program to work good & its a great help to learning & winning at on line poker ( real money ).

Since my old laptop was on its death bed, I went & bought a 2nd hand, more powerful laptop just to play online poker. I uninstalled Holdem Genius from the previous laptop & now I needed a new license to re-activate it on my new one.

This is where the problem comes in. I have been waiting over a week for a new license. I have written support 5 or 6 times thru their web site, sometimes I get an email confirmation that they have received my email & will respond, but my new license never arrives. Under their terms agreement, when I singed up, I was to have unlimited use of Holdem Genius for a yr after playing the initial 1,000 raked hands. It seems that I´m not the only 1 who has had problems with Holdem Genius as you can see at this link. holdem-genius.en.softonic.com/comments

I will not his matter rest till I get my new license as I feel I have been ripped off by Holdem Genius. They are very attentive before you buy their product but completely ignore you if / when you have a problem.

Sincerely

**Paolino** · 20 February 2010, 12:56 pm

Hi highlander, sorry to hear about this matter. Please send a private message to:

CityGuard www.dietistaktuellt.com/member/cityguard
or
Anthony www.dietistaktuellt.com/member/anthony

And please also report them the GPWA member username, if you know it..

**Anthony** · 20 February 2010, 3:25 pm

Please send me a PM and I will contact them for you.

**Pokerworx** · 21 February 2010, 12:29 pm

Why was my comment deleted?

**highlander** · 23 February 2010, 5:20 am

to all concerned

about 1/2 an hr after posting my complaint here my lis. was rest by holdem genius. i imagine that some one contacted them telling them of my complaint here.

thxs to all of the people here at GPWA for offering there support in clearing up this matter. since my lis. has been reset & the program is working, i have no interest in continuing my complaint against holdem genius. but they really need to get their act together as there are a number of bad reviews posted on the internet about how slow & sloppy they are about getting back to paying customers.

once again, thxs to all

sincerly

**Anthony** · 23 February 2010, 8:35 am

Glad we could help and it all worked out.

**Tigerboy** · 25 May 2010, 1:11 pm

Hy,

I saw this thread and i'm very interested to try this software. I want to know first all things about this program from more users. Is this useful? This program has a price? Can someone tell me more about this? Is useful for any kind of play? :SNG, Cash table, tournaments? I'm waiting for more details.
Thanks!

**SuperPokerAffiliates** · 25 May 2010, 3:35 pm

Originally Posted by Tigerboy

Hy,

I saw this thread and i'm very interested to try this software. I want to know first all things about this program from more users. Is this useful? This program has a price? Can someone tell me more about this? Is useful for any kind of play? :SNG, Cash table, tournaments? I'm waiting for more details.
Thanks!

Hi Tigerboy,

Holdem Genius supports both cash Holdem Games and Tournaments. Here are some key features that are very helpful:

1. It is easy to install on your system - takes a minute.
2. It automatically reads the cards on the table. You do not need to import hands.
3. You can use it if you multi-table, which helps when you are needing to make decisions quickly by looking at the pot odds, hand odds, outs, opponent's odds and real time advice.
4. It supports over 200+ poker rooms.
5. The license is good for a year, so no monthly fee or subscription to use it.
6. You can always transfer the license if you get a new computer or have to reformat.
7. Support is excellent. You get help within 24 hours if not sooner.

They also have some promotions where you can get it for free if you sign up at one of their promotional poker rooms. (you have to be a new player).

If you have other questions, feel free to contact their support department at [email protected].

SPA

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