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  1. 14 February 2010, 8:08 pm #1
    belgamo is offline In Memorium, 1967-2017
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    Default GAMING GANG giving players the run around and stealing thier money!

    Well since you don't answer my emails or IM's , have to take this public.

    Yes the players account had two accounts from the same household, but you locked the second account and KEPT the deposit. That money should have been returned WEEKS ago.

    edited post*
    Issue settled, THANK YOU! for getting the player the money back, seems to have been a communication error all around
    Last edited by belgamo; 15 February 2010 at 9:00 am. Reason: issue settled

  2. The Following User Says Thank You to belgamo For This Useful Post:

    thepokerkeep (16 February 2010)
  3. 15 February 2010, 3:25 am #2
    Laura B is offline Public Member
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    Default

    Sorry to post here. I've just sent you a PM. If you could get in touch that would be great. Thanks.
    Last edited by Laura B; 15 February 2010 at 5:45 am.
    [FONT=Arial]Laura Bent
  4. 16 February 2010, 8:19 am #3
    Dennis Keegan's Avatar
    Dennis Keegan is offline Sponsor Affiliate Program
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    Thumbs up Dennis Keegan - GaminGang’s Representative on GPWA.

    Hi Belgamo,

     My name is Dennis Keegan and I am GaminGang’s Representative on GPWA.

     As usual, things are not as black and white as portrayed:

     Due to breach in the site’s Terms & Conditions, the player was indeed automatically banned by the system.

     However, LVCasino has taken procedures to refund the money and resolve the issue directly with the player.
     <o></o>
     This was not a simple task, as the funds were deposited using a gift card (which cannot be directly refunded),
    and so another financial route had to be created, so we had the customer open up a UseMyWallet account and
    promptly refunded the money.
    <o></o>
     I hope that clears things up!
     <o></o>
     Kind regards,

     Dennis Keegan
     Skype: denkee09
    [email protected]



    Quote Originally Posted by belgamo View Post
    Well since you don't answer my emails or IM's , have to take this public.

    Yes the players account had two accounts from the same household, but you locked the second account and KEPT the deposit. That money should have been returned WEEKS ago.

    edited post*
    Issue settled, THANK YOU! for getting the player the money back, seems to have been a communication error all around

  5. The Following User Says Thank You to Dennis Keegan For This Useful Post:

    thepokerkeep (16 February 2010)

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