![Quote](images/misc/quote_icon.png)
Originally Posted by
EP Relations
Oyropa,
Chargebacks are decided directly by the credit card company and the banks. We do not have any involvement in these decisions. If a player approaches his/her credit card company and claims that their card was used without their permission the credit card company has the ability to initiate a chargeback. The player has the ability to deny deposits or transactions made from their credit card, thereafter the credit card will return this amount to the player's account.
I'm sorry to say that these chargebacks and their amount are out of our hands.
Robin