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Thread: e-mail bouncing

  1. 11 October 2012, 3:38 pm #1
    FictionNet is offline Closed by Request
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    Default e-mail bouncing

    I've signed up as a new player at GR88. I received a welcome e-mail (yay!) but replying to the addy caused a bounce (boo!). The address I was welcomed from is [email protected] and the welcome e-mail did include another address I could use, but I think it's worth you sending mails from an address that can be replied to, or making it clear in the welcome e-mail that replying won't work.

    Also, what hours is the Live Chat working?

    Thanks.
  2. 12 October 2012, 3:46 am #2
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    rak
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    Default

    Hey mate, thanks for notifying us.

    The email error is by our platform provider - all emails are supposed to be sent from [email protected] which players can reply to. This has been fixed. We have also made [email protected] work.

    In Barcelona at the moment, I'll get the CS schedule from head of CS and confirm, but I believe CS is meant to be available 24/7.

    Regards
    Rak

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