Be careful with Kindred Affiliates (Unibet)

**Jambo** · 13 January 2020, 4:14 am

Hi everybody,

now it is the time that also Unibet (Kindred Affiliates) will get a own thread here in the forum. Our industry become worse and worse and you have to check every single thing to lose no money. Almost impossible to trust someone that things are working as it should be.

1. Stealing revenue

Some time ago, a player that we have known over the years registered at Unibet. As usual, his player account was linked to us and verified as it should be. After a short time, Unibet Support contacted him with the request to create a new player account, since “Germany” and not “Germany Switzerland” or something like that had probably been selected as the language when registering. This is quite a strange thing because the player was already playing. And even if that were the case, it cannot really be a reason that the player has to create a new account.

However, the support insisted, so the player followed the instructions and created a new player account. So far so good! The player, of course, thought nothing of it and continued to play. After a few months, he contacted us and asked why he does not earn any points for his activity for our internal loyalty program. We made an inquiry to Unibet and there we were informed that the newly-created player account was not linked to us. We were perturbed on why his new player’s account was not linked to us. We were informed that the player, unfortunately, did not indicate in support, that he would like to play with us as an affiliate again. We thought it was a joke but Unibet really meant it.

So a player creates an account with us as an affiliate, plays normally and is then asked by support to open a new player account because something is said to be wrong and then he has to mention again that he wants to play under the same affiliate? As if the player is thinking of something like that. Unibet Support also sees this and can easily link the new player account with us.

Unibet also agreed to link the new player account with us, but now the real hit is coming. We asked Unibet to let us know how much rake the player-generated in the period when his account was not linked to us. Of course, we also wanted to get paid.

But now the answer was the following:

"I have checked with my manager and what I told you on Friday was correct – we are able to check the revenue only when the player has been tagged to an affiliate account as that is when the system starts collecting data for it. We cannot check any historical data about it I am afraid"

Of course, we asked if this should be a joke and we know that it only takes a few minutes to get this data. But no chance! Do they really want to tell us that they see the stats of a player only if the account is tagged to an affiliate?????? Really???? Wow, respect Unibet!

But what is even more incredible is that Unibet actually believes that it is OK and that we start to take action and refer to as many players as possible. We have to say it was not really a lot of money, an estimated €200-400 maximum. Unibet wanted to save money on this matter. This incident alone is enough for us that we would never promote Unibet as a premium partner or maybe stop to work with them even if things continue like that.

2. Tracking link does not work as it should be

We used an English-language tracking link, i.e. a link that links to an English version of Unibet. It just makes sense because almost everyone understands English and we have traffic from all over the world. Strangely enough, there was no registration, despite a few clicks on our link. Apart from that, 2 players had registered at Unibet and sent us their username to check if all is fine. When we asked Unibet to check the registrations because nothing appeared in the system/stats, it was found that none of the users were linked to us. Both users were manually linked to us.

We looked at it for almost one and a half months and then created a test registration ourselves to ensure that everything worked correctly. And as expected, the test account of us was not linked to us either.

Upon our complaint that the link does not work, our account manager took a test herself and found out that the link actually does not work if the user changes the language or has to indicate where he comes from. To give an example. A player from Poland is on our site and clicks on the tracking link from us and is forwarded to Unibet. He then sees Poland as the language or has to indicate that he comes from Poland, the page now switches to another form and the tracking is deleted and no longer counted!

We have no idea how many players get lost as this and nobody gave us this info!

Our account manager then wanted to give us a special GEO tracking link, which works for all languages so that it can no longer happen. Now almost 1 week is gone and we still did not receive the link. Every day we hear the link will come later, but nothing happens at all.

Of course, for Unibet no problem because they earn something if a player signs up via an not working tracking link

Solid Unibet! Such a tracking link takes 1 week. Thats normal because it is a big thing

**Andjar** · 13 January 2020, 4:28 pm

Thanks for the warning.

**Jambo** · 26 January 2020, 5:07 am

After almost 3 weeks Unibet still did not manage it to send a good working geo tracking link.....

**1 Click Wonder** · 10 February 2020, 3:43 am

Thanks for informing

**Sherlock** · 10 February 2020, 8:33 am

Originally Posted by Jambo

After almost 3 weeks Unibet still did not manage it to send a good working geo tracking link.....

They do not have such a link. They had it under unibetaffiliates (along with few banners), but even there it was not working for all countries.
I never saw flawlessly working geotargetting creative ever. From any sposrtsbook. And honestly if someone provided it today, I would not use it and do it in house. They are not capable to do simpler tasks than this.

**Jambo** · 10 February 2020, 9:29 am

They managed it to send us a geo tracking link after 3 weeks but however 3 players signed up and all 3 players not tagged..... Dont know what to say anymore.

They retagg the users but this works only if a player send us the username. Dont know how many players we lost already

**Former Member 14** · 10 February 2020, 9:30 am

The ole switcharoo trick...

Worse, when they're busted, instead of saying, sorry was an internal error (make up some plausible BS), they tell the OP they can't track how much revenue the affiliate has NOT BEEN PAID, what a load of cr#p.

**Sherlock** · 10 February 2020, 9:34 am

Originally Posted by Jambo

They managed it to send us a geo tracking link after 3 weeks but however 3 players signed up and all 3 players not tagged..... Dont know what to say anymore.

They retagg the users but this works only if a player send us the username. Dont know how many players we lost already

I repeat. Geotracking links never, I repeat NEVER, work (if landing pages are on different domains and unless it is bet365). Not at Netrefer, even worse at IA. Do not use geotracking links from affiliates. It is very easy to do it in house. It is worth of the money and it is absolutely necessary.

**Former Member 14** · 10 February 2020, 9:49 am

Originally Posted by Jambo

Dont know how many players we lost already

I know exactly how that feels.

**Jambo** · 11 February 2020, 3:38 am

Originally Posted by Sherlock

I repeat. Geotracking links never, I repeat NEVER, work (if landing pages are on different domains and unless it is bet365). Not at Netrefer, even worse at IA. Do not use geotracking links from affiliates. It is very easy to do it in house. It is worth of the money and it is absolutely necessary.

Seems you are right ):

**Jambo** · 27 February 2020, 9:41 am

Originally Posted by Sherlock

I repeat. Geotracking links never, I repeat NEVER, work (if landing pages are on different domains and unless it is bet365). Not at Netrefer, even worse at IA. Do not use geotracking links from affiliates. It is very easy to do it in house. It is worth of the money and it is absolutely necessary.

And now we have the 100% proof and you was right! Also with the geotracking link it does not work. We also made two test registrations ourselves and it did not work.

Unbelivable for such big name as Unibet is.

**Strutt** · 13 March 2020, 2:56 pm

There's another recent thread here on Unibet Affiliates - https://www.dietistaktuellt.com/forum/heh-now-k...ts-251528.html

Their share prices is the lowest in over 5 years, perhaps that helps explains the recent unethical reports...
https://www.londonstockexchange.com/...5SESEKEQS.html

**DiverF1** · 17 November 2020, 2:27 am

it seems only one company has integrity - bet365, they close deal but continue to pay, as unibet and other cheaters - i think all will return sometimes (karma law working). do what you need to do and this is enough

**Sherlock** · 17 November 2020, 7:33 am

I hope there is no Karma, bc then we will all play slots for eternity. The only relief from that will be watching suicides of gamblers in hell. It is so funny how people are quick to shout "look, a bad guy", but much less when looking at the mirror.

Unibet btw does not close accounts arbitrarily like the rest of UK.

**Gone2** · 18 November 2020, 10:38 am

I like unibet and their promotions, but since they reduced our rev share to 10% (because of less ndc) Unibet gets less promotion on our website.

**gameseo** · 19 November 2020, 1:41 am

thats strange, I have good experiencies with unibet

**Jambo** · 19 November 2020, 1:49 am

Originally Posted by Gone2

I like unibet and their promotions, but since they reduced our rev share to 10% (because of less ndc) Unibet gets less promotion on our website.

It's almost at every operator standard that they reduce rev share if they don't get enough traffic. I would understand if they reduce the deal for all new traffic but not for existing players.

**affy** · 19 November 2020, 2:06 am

Unibet is nothing more than a bunch of thiefs. Stealing traffic and commission from hard working partners who have provided them with very valuable players.

Their "quota" was forced into place and does apply to players which were brought in BEFORE the quota rules..

**Gone2** · 19 November 2020, 7:30 am

Yes, thats not fair for sure.

**oddsinfo** · 15 December 2020, 4:03 am

Sorry for highjacking this thread - but is anyone else experiencing problems with logging in to Kindred affiliate program?

Please redirect me to the correct forum, in case i'm wrong here.

Have a nice day.

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