Bet365 deleted all accounts in Bulgaria

**Daten** · 8 June 2016, 1:18 pm

Hello forum,

Bet365 just got licence in Bulgaria and the first step from them was to delete all Bulgarian accounts which mean they basically reset all affiliates. They didn't even send a single mail about that and their support is at this moment unreachable. No need to say that I'm extremely disappointed and feel betrayed. I may had only 35 active gamblers but they were loyal and I was part of the affiliate program since early 2009.

**Sherlock** · 8 June 2016, 2:03 pm

When did it happen? Same was in DK and they restored it a day after. Did you ask them?

**Daten** · 8 June 2016, 2:16 pm

They got licence yesterday and immediately put the website on maintenance. Today when I got home the local Internet was on fire and people are pissed. I send their support 2 emails already and cannot reach them on phone.

Edit
Can you give me some information what exactly happened in Denmark?

**Sherlock** · 8 June 2016, 2:36 pm

I believe they will not steal. They are the best and they know it. We will see that.

In Dk one day all players disappeared and next day were retagged (as they got licence too).

**zks0123** · 8 June 2016, 2:36 pm

I am affiliate with more than 1000 referalls from Bulgaria and still can't belive that one of the most trusted names in gambling industry can erase our 15 years partnership! I'm still waiting answer from my affiliate manager and i hope that there will be a solution.
Sherlock, what was the situation in DK? Was all danish players accounts deleted?

**Daten** · 8 June 2016, 2:47 pm

Originally Posted by Sherlock

I believe they will not steal. They are the best and they know it. We will see that.

I would say the same thing few days ago but now I honestly don't know. They now require all new and old players to make new accounts.

Back in the day when Bet365 needed affiliate partners to make their platform popular all was fine but now everyone here in Bulgaria knows them and in my opinion they just want to remove the affiliates.

**angrybird** · 8 June 2016, 3:05 pm

We didn't get an email as a client or as an affiliate. I had money in my betting account and was waiting for the next commission to arrive. What the hell, bet365?
By disabling all the accounts even for a day, they will reset many of the referred accounts. This is so wrong for so many reasons.
Trust will suffer from this move. This is for sure.
I keep my fingers crossed by tomorrow everything to be alright again. But as we are not Denmark I have my doubts...

**Sherlock** · 8 June 2016, 3:05 pm

I have significant amount of BG players too, but let's just calm down guys. I believe they will take this seriously.

Do you have idea why I had to promote https://www.allsport365.com/ during last months/years in BG? Was it some way around blocks?

**angrybird** · 8 June 2016, 3:09 pm

Originally Posted by Sherlock

I have significant amount of BG players too, but let's just calm down guys. I believe they will take this seriously.

Do you have idea why I had to promote *********** during last months/years in BG? Was it some way around blocks?

Yep. ISPs have to block every gambling site which doesn't have a license. I still can't reach the site, so it's got to be a new thing. (the license)

**Sherlock** · 8 June 2016, 3:16 pm

Interesting that they did not make live bet365.bg yet (like in DK, ES, IT, GR).

**angrybird** · 8 June 2016, 3:25 pm

Originally Posted by Sherlock

Interesting that they did not make live bet365.bg yet (like in DK, ES, IT, GR).

I am pretty sure nobody gives a damn about the local domain. Most of the people always have funds in their accounts and now everything is gone. bet365 phones probably got way too hot lately... So far for the 'lifetime' commissions

**Sherlock** · 8 June 2016, 4:01 pm

Well, I am just referring to the bet365 habit to use the local domain.
I am 100% sure bet365 will not steal balance's of the bettors. And I am almost that confident they will not steal from affiliates too. They did not consult the transitions before as well.

**angrybird** · 8 June 2016, 4:17 pm

I hope you are right, Sherlock

I'll keep my fingers crossed.

**James_W** · 9 June 2016, 2:27 am

Good Morning.

Please liaise with your respective performance marketing managers on this topic over the phone.

They can fill you in on everything verbally.

They are at the Amsterdam Conference, and some are back in next week, some tomorrow.

Thanks

James

**devilx** · 9 June 2016, 2:35 am

What made the bet365 is much lower. I'm affiliate since 2008 and had quite clients. Now they all disappeared and what happened with a lifetime commission? I was quite pleased and thought that bet365 are No. 1 in the world, yesterday after I realized that erased all accounts. Since I have customers from other countries wrote to the support team of affiliate-and what now after my indoor login how do I get the money, but still have no response from their side? Please share a little more about what is happening, because the operators did chat live no idea of what is happening

**Sherlock** · 9 June 2016, 2:38 am

Either way I would like to know what is going on in Bulgary. Not just what happened with our tags. But what happened to players, were their accounts really deleted? How about future promotion in BG? Should I continue with promotion of allsport365.com or now bet365.com is allowed ?Is this everything top secret? EURO starts tomorrow...

**Daten** · 9 June 2016, 2:39 am

Hello James,

I don't have such person assigned to me (i'm small affiliate partner). Can you share a phone number where I can get some information.

@Sherlock,

allsports365.com was banned and still is in Bulgaria maybe 2 days after bet365.com domain was banned (1-2 years ago). People over here used mirror websites like https://www.28365-365.com/ to get access. And that complete silence from bet365 is pissing me off. The accounts of the people got deleted you can be sure about that. Bet365 have some info about them though, because when I created a new account I didn't have to verify it again (probably recognised my id and bank account).

**devilx** · 9 June 2016, 2:47 am

Sherlocks know work bet365.com for Bulgaria.

i want to know why bet365 delete all accounts for Bulgaria ? what affiliate we make know? Why nobody answer my email?

**James_W** · 9 June 2016, 2:53 am

Hi,

For genuine, non evasive reasons, I'm not posting about this topic on here again.

As stated - you need to have a verbal chat with your performance marketing manager.

If you don't know who that is, email me your username and I will reply back and tell you - [email protected].

Many Thanks

James

**zks0123** · 9 June 2016, 3:16 am

Originally Posted by Sherlock

Either way I would like to know what is going on in Bulgary. Not just what happened with our tags. But what happened to players, were their accounts really deleted? How about future promotion in BG? Should I continue with promotion of allsport365.com or now bet365.com is allowed ?Is this everything top secret? EURO starts tomorrow...

1. Bet365 get gambling license in Bulgaria
2. Bet365 close/delete all bulgarian players accounts and pays existing balances with their depositing method
3. Domain Bet365.com is unblocked and works properly
4. All bulgarian players now need to open new Bet365 accounts and go through the verification procedure once again, as they are eligible to get Sign up bonus

The only problem is with the existing affiliates, because it seems they will lose all bulgarian referalls.

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