BestPay Partners and his brands

**Insider** · 12 August 2015, 8:05 am

Now i believe it's time to talk about BestPay Partners and it's represented brands.

Here is my own little history and my experience with.

It goes around 21Grand Casino and 2 withdrawals in sum of €1.700 (without any bonuses)

1. Made the first cashout over €1.000 (limited)
2. After 24h made the second one for €700 but not possible (system said limited with Neteller) tried several times and after 9 days it was possible to make the second one
3. After the first contact and Live-Chat there was no more chat available
4. They requested documents via e-mail and got it, with response and confirmation that all is okay (it has taken 2 days to get any response of my mails)
5. Send second mail, got auto reply and then a response that the cashouts will make shortly
6. After a few days i asked for my withdrawal but no answer
7. Waiting for another few days and asked again, no answer

Stated on their website that a withdrawal process can take 15-18 business days.

There is all written and explained well and it's conveys the customer firstly a good impression and feeling but this is a fallacy.

This is now the 17th business day i'm waiting. I mean they want kidding their customers? There were enough payment problems and others in the past about Rival casinos we don't need again.

Is this in the sence of Rival to give a licence to companies where treating customers bad or having customer unfriendly terms?

These two facts alone: not answering e-mails, live chat blocking (although they see who's coming in) and let customers waiting many many days for withdrawals are a NoGo in this industry and shows only one thing. They want kidding their customers, their capital!

I like to ask you John or any other responsible persons on BestPay Partners, are you really convinced to market these casinos and to recommend?

I mean who should promote these casinos ?

The players, your and our customers our all earnings and your casinos brands will treat these customers bad and kidding?

If a player will treat bad he will never come back. Those casinos will get always a bad reputation and you as marketing company will become not better if you promote and recommend.

Where's your honor gone by supporting these brands? And tell me not you have nothing to do with because they are operating for them self.

I like rival software but i'm extremely pissed of like 21Grand Casino.

**Anthony** · 12 August 2015, 11:27 am

I moved this thread to the BPP section so they will be able to see it.

**Insider** · 15 August 2015, 3:53 am

Oh i believe that they will see but they are also able to comment ?

Interesting is that a casino account manager takes comment to this thread and ask to remove this post.

What i can say is, that i had a phone call on wednesday and was informed that there is also a account manager available and he will contact me. Indeed he done with a short message that will get paid shortly.

On the next day after 18 business days they have paid the first cashout, so they have exactly waited these 18 business days to pay.

Of course this is still within their own terms but player friendly is that not.

**Insider** · 26 August 2015, 10:52 am

Now i will create shortly my final report about BestPay Partners and his brand 21Grand Casino because they haven't paid my second withdrawal until now. (waiting 21 business days)

I guess that they will not be amused about my bad report. But bad experiences needs bad and critical reports and no recommendation. Everyone should be aware.

**Insider** · 2 September 2015, 10:40 am

Hi guys,

sorry it has taken a bit longer to post my final report.

How i already wrote, the brand from BestPay Partners 21Grand Casino hasn’t paid my second withdrawal.

I guess they apply the following clause:

Withdrawal Terms & Conditions

5.1. All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is approved, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. The remaining funds are deemed 'Non-Withdrawable' and are cleared from the player's balance.

Interesting that the second cashout still showing reversible and on processing.

But it doesn’t matter whether they have this clause, this is an immoral and unethical term, It’s a NoGo and only aims to kidding their players.

Of course you could say, these are their terms and you had the chance to read.

But this would be too easy to say.

This term and others (following) shows exactly their intention - to make money equal on which way.

5.2. Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18 working days starting the date authorization process was completed successfully. Processing a pending withdrawal requires authorization from the Fraud department as well.

This term shows you that they have no interest to pay their customers in an acceptable and timely manner. This term only serves to that customers have no patience to wait and make it again reversible.

It shows clearly how they want to work and they have no interest to comment because they know exactly why.

Dear colleagues and friends,

in the interest of your players i recommend you to stay away from BestPay Partners (Rome Partners) and it's brands.

If you promote them and their rogue casinos you will also muck your possible players.

You can believe that i really hate to write a negative post but sometimes it's needed.

Based on my own experience i will never have a partnership with.

The players are our all earnings and we should ensure, take care and have also the responsibility that we send only to casinos where having player friendly and acceptable terms & conditions.

I can't see those terms on their represented brands.

Adressed is also GPWA and the responsible guys - Why you given those partner the chance to be a sponsor and give them the possibillity to advertise with GPWA Logo ?

This suggest your members and readers that this partner is good but that isn't the case.

You must also have a look behind those companies and what their intention is.

I mean money can’t be all to list a partner.

Only if you come around and would say, sorry your casinos have very bad terms we can't list you, then the casinos or the partners would think about to change their terms.

This also adressed to software provider Rival and their reputation not to give a licence to companies where are treating players bad or having unacceptable terms, main thing we get our license fee.

The problems were enough with Rival in the past.

We should give such businesses no room to **** any person.

This is my own meaning and i hope that i will stay not alone with.

At least we warn our readers and members on our german platform in front of these casinos.

You guys should do the same if you have a suitable platform.

**Redbush54** · 2 September 2015, 12:06 pm

deleted. Anthony took care of the problem.

**tehsik** · 3 September 2015, 3:16 am

The name of the brand says it all lol .. bestpay my a.ss

**BestPay Partners** · 3 September 2015, 3:45 am

Hello there Insider,

you should know that GPWA is no platform for standard player support issues.
Either way - will be looking into this with our casino management to get to the bottom of this.

Please provide me with all your main player account details to: [email protected]
Also please provide me with your affiliate account details (are you an affiliate of us?)

**hublot** · 3 September 2015, 9:00 am

Originally Posted by BestPay Partners

Hello there Insider,

you should know that GPWA is no platform for standard player support issues.
Either way - will be looking into this with our casino management to get to the bottom of this.

Please provide me with all your main player account details to: [email protected]
Also please provide me with your affiliate account details (are you an affiliate of us?)

Why is GPWA not the platform to raise player issues? If you treat your players like ****, its a pretty good indication you will treat your partners the same. And why not make other affiliates aware that this is the way the operator treats the players you send to them?

If you treated your players and partners fairly, there would be no need for a post.

**BestPay Partners** · 3 September 2015, 9:32 am

hublot, please provide me with your Affiliate ID.
User thesik is already known as fraud within our industry - make sure you can proof you guys are not some "fraud hipsters" trying to pump up some artificial post without any substantial point.

The above mentioned player questions are very standard to our support agents, one call to our support is enough to have it sorted.
GPWA is no platform for these standard player questions, since players have to speak directly to our casino management/support.

I wont answer additional posts/threads here, since I am awaiting now the email of Insider.
If I do not receive his email today, this post is marked as solved.

You might want to check our biggest affiliate partners in France:
https://fr.casinotop10.net/meilleurs-casinos.shtml

Let me know if you got traffic - or if you are desperate looking for traffic - I might help you with both problems.

**Insider** · 3 September 2015, 9:57 am

Originally Posted by BestPay Partners

Hello there Insider,

you should know that GPWA is no platform for standard player support issues.

But it's a platform for partner programs and his represented casino brands, so this is also in your responsibility.

Dear John,

i know very well what GPWA is and if you had read correctly then you would have noticed that we/i are not partner of your program.

Regarding my second cashout of €700 as player i have already say goodbye to the money and this is indeed a casino player issue.

I have posted based on my own experience (what was also a test to recommend or not) because you represent these brands and where are some more casinos as showing in your signature.

Today i must say it was a bad experience.

It goes around that your represented casinos have player unfriendly terms and not acceptable terms & conditions.

The problem was created by these immoral and unethical bad conditions.

The other reason is, it has taken 3 weeks for your response or was Anthony the reason that you have now found the time to answer ?

Regarding my player details you could ask account manager Katrin B. because she was informed about the first post here and requested me to remove this.

So tell me not that you wasn't informed about it. You guys know exactly what thing is.

You should think about whether it's worth that your brands have this player unfriendly terms.

In my eyes this is rogue and absolutely a NoGo!

Or could you explain what exactly the reason is for clause 5.1 ?

Or what the reason is for letting your customers waiting 18 business days ? (clause 5.2)

You deposit your money, play without a bonus and will limited to 10 times of your deposit if you win more. The same would be if you go to a land based casino, play on a slot machine, win and the casino say sorry but we can only pay you 10 times of your deposit, because you haven't put more as $249 into the machine.

Totally crazy and not acceptable!

You guys should have a meeting with casino mangement/owner and think about your rules.

some points

1. Players don't want to wait longer as 48h for withdrawals
2. Remove the horrible clause 5.1 and 5.2
2. Answers (E-Mails) should take not longer as 12h (what is already long)
3. Live Chat should not be blocked

I never would send a player or recommend those casinos with horrible terms and it gives some other companies with software provider rival where having much better rules and player-friendly terms.

Finally you or your company will do what you want but you should be aware that unethical and immoral terms will harm your reputation, equal whether are casino terms or terms of partner programs.

**BestPay Partners** · 3 September 2015, 10:23 am

insider, nobody is forced to play at our casinos, everybody decides for himself and agrees to our terms and conditions before he starts playing at any casino.

I appreciate your feedback and i will have that discussed with the casino manager.
You will always have to speak to the casino manager directly, to ensure you are a player that is actually interested in giving valid feedback and points of improvement to the casino environment of us, he will be all ears, i am certain.

Until you are not running your own casino operation, you will have to leave setup of terms and conditions to the casino operations out there.
We are not on the market since yesterday as you know, so terms and conditions are always the very essence of casino management experience due to past player behaviors.

But again, we would be the last company appreciating your honest feedback and points of how to improve the casino environment.
Be sure that your points will be raised and we will do our utmost to always improve player environment.

Affiliates and Media partners know us for many years and everyone seems very pleased by the performance and service they receive from BestPay Partners over the many years we are now operating.

Have a great day Insider and make sure you speak to our support agents directly via the toll free support numbers we have.

**Redbush54** · 3 September 2015, 10:33 am

We're so impressed with Best Pay Partners they haven't sent us a newsletter since Jan. 20, 2015 and emails have gone unanswered.

Thanks Insider for bringing clause 5.1 and 5.2 for discussion. I think its time we reevaluate where we want our players playing.

**Insider** · 3 September 2015, 10:44 am

Originally Posted by BestPay Partners

insider, nobody is forced to play at our casinos, everybody decides for himself and agrees to our terms and conditions before he starts playing at any casino.

This is your answer? along the lines of eat or die?

Sorry, but this is an typical answer if one have no more comprehensible arguments.

Just because you are a longer time into business you should know and make it better.

**JackTenSuited** · 3 September 2015, 11:11 am

Originally Posted by BestPay Partners

insider, nobody is forced to play at our casinos, everybody decides for himself and agrees to our terms and conditions before he starts playing at any casino.

Your attitude is laughable and terms are a joke (10x max cashout on deposits?!?!?) I'm glad Insider posted this here so I can avoid you guys.

**TheGooner** · 3 September 2015, 3:04 pm

Hello John

Originally Posted by BestPay Partners

I appreciate your feedback and i will have that discussed with the casino manager
...
But again, we would be the last company appreciating your honest feedback and points of how to improve the casino environment.
Be sure that your points will be raised and we will do our utmost to always improve player environment.

Good responses. You should re-read what you wrote in these lines and commit to providing that attitude.

Originally Posted by BestPay Partners

insider, nobody is forced to play at our casinos, everybody decides for himself and agrees to our terms and conditions before he starts playing at any casino.
...
Until you are not running your own casino operation, you will have to leave setup of terms and conditions to the casino operations out there.
We are not on the market since yesterday as you know, so terms and conditions are always the very essence of casino management experience due to past player behaviors.

Not good at all - your prior experience should have prepared you better to handle valid criticism of a very strange term (10x deposit maximum)

This term is bound to affect players who have big wins - and is not standard for players without bonuses - nor is it posted as a headline restriction within your operation in obvious locations so that players can reasonably expect to have read an understood this limitation.

It is probably legal - it IS clearly marked deep in the terms - but it is bound to cause a bad reputation EVERY time it appears.

Originally Posted by BestPay Partners

Affiliates and Media partners know us for many years and everyone seems very pleased by the performance and service they receive from BestPay Partners over the many years we are now operating.

Top affiliates care about player welfare and fair treatment - and I doubt that many other top affiliates will see this as fair play.
As an experienced affiliate I would not recommend a program with the artificial 10x deposit limit.

Q/ Are there ANY GPWA affiliates here who are happy with this term as fair play?
ANYONE ?

----------------------

Summary

John - I applaud you for coming on here and discussing the situation - but your response does let your program down - as it attempts to defend an unusual limitation that is poorly publicised and will clearly cause problems with players on an ongoing basis.

This term is a show stopper for me - I will not promote a program that does this unless the term was widely acknowledged within the site - at login time - and/or cashier function. Only applying it after a request breaches it is VERY POOR player service.

**Insider** · 7 September 2015, 6:14 am

Seems that they have no fun to answer because they are again working since yesterday.

Originally Posted by TheGooner

Q/ Are there ANY GPWA affiliates here who are happy with this term as fair play?
ANYONE ?

How you can suspect - We absolutely not !!!

@TheGooner - You have expressed all very human, a bit too harmless in my opinion.

@GPWA - No statement ?

Should they are not willing to change the terms and pay my second withdrawal of €700 i will do everything and take care that more readers and players will get in their mind.

Then they must live with bad reputation and will marked as NoGo or rogue.

Let's see what is worth more.

**marvel** · 7 September 2015, 9:46 am

John,

Your Casino Brands also the same joke like Affutd for Affiliates, you don´t like to pay your players. With your terms, casino rip the money from players like bandits.
Is this a answer from a guy who lost the ride words "nobody is forced to play at our casinos, everybody decides for himself and agrees to our terms and conditions before he starts playing at any casino." You kick all players intentionally in his ass and then you talk about this is not a platform for player inssure when your casinos block the players in live chat, no response e-mails and have to wait more than 18 Days for his money provided you like to payout.

Sorry John your Brands are Ruge and absolutly a NoGo in this Industry!!!

**GCG** · 21 September 2015, 7:13 am

One their affiliates is a notorious hacker that runs this site : voxe.eu which has a lot of copied material from my sites and other members here.

Request to the affiliate manager to have him remove ALL content from this domain and close this affiliates account :

He has some other domains and here are his details

affid 1865215

Registrant Name: Almazov Andrej
Registrant Organization: Private Person
Registrant Street: Apostol Karamitev
Registrant City: Burgas
Registrant State/Province: Burgas
Registrant Postal Code: 108000
Registrant Country: BG
Registrant Phone: +359.380683576321
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: mibpaparatsy@yahoo.com

**universal4** · 21 September 2015, 12:37 pm

I took a look at that eu site. I followed some page links and of all the ones I tested I was presented with a page that had the content display turned off and only showed me a framed page of a Mainstreet Casino Las Vegas USA.

I will make Mainstreet aware of this and I would like to know if they allow affiliates to frame their casinos, and iof so do they sanction affiliates doing so in such a manner as hiding page content.

The frame link is xxhttps://185.18.52.38/049B

Rick
Universal4

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