Belgium accepted?

**FictionNet** · 6 May 2017, 8:23 am

I'm updating my excluded countries data. For LeoVegas, we've got Belgium excluded but there's no mention of this now in the LV t&c. Has Belgium been removed from the excluded list? Did I miss an update about this?

TIA.

**WendyD** · 8 May 2017, 5:52 am

Hi There,

Belgium is still an excluded country meaning that LeoVegas does not operate in that market.

Please let me know if you require any further information.

Have a great day!

**Triple7** · 8 May 2017, 11:13 am

At the Leo Vegas website, you're getting a message that Belgium traffic is not accepted if you're surfing from Belgium. Also, you are not able to make an account.

**FictionNet** · 8 May 2017, 11:29 am

Thanks, both. The t&c should probably be updated.

**WendyD** · 9 May 2017, 2:37 am

Thanks again for your email.

The reason we don't place all of the restricted countries in our T&C's is because of course it's quite a long list. The customer will know when they sign up (or attempt to sign up) that they will not be allowed to play as sign up / deposit is based on IP.

If you would like me to send you a current list, please contact me on [email protected]

**FictionNet** · 9 May 2017, 2:47 am

I definitely need the full list and I think it should be posted here, and on your t&c, regardless of how 'long' it is. No casino should be hiding their excluded countries.

**WendyD** · 9 May 2017, 6:09 am

Hello again,

Thank you for your email.

As explained in our private email thread (including screen shots), not only are some countries blocked completely by IP but, players agree to sign up and play at LeoVegas using their correct phone number prefix and country details. The only options available when signing up are those of countries we accept. You will find most other casinos operate in the same way.

Considering we don't include the long list of accepted and non-accepted countries in our T&C's I have typed it out and attached in our personal email thread.

Please let me know if you need any further clarification.

Have a great day!

**FictionNet** · 9 May 2017, 9:57 am

Originally Posted by WendyD

Hello again,

Thank you for your email.

As explained in our private email thread (including screen shots), not only are some countries blocked completely by IP but, players agree to sign up and play at LeoVegas using their correct phone number prefix and country details. The only options available when signing up are those of countries we accept. You will find most other casinos operate in the same way.

Considering we don't include the long list of accepted and non-accepted countries in our T&C's I have typed it out and attached in our personal email thread.

Please let me know if you need any further clarification.

Have a great day!

You are wrong -"You will find most other casinos operate in the same way." - no they don't. Most decent online casinos clearly state their excluded countries.

Checking my previous corres., I e-mailed LeoVegas in 2014 asking for excluded country info. The reply from Shenaly said: "It’s mentioned in the T’s and C’s, you probably missed it as its only a few. We dont accept players from USA, Cyprus, Curacao and Malta."

So has the above changed? More countries added to the excluded list without affiliates being updated? How are we supposed to accurately geo target or exclude LeoVegas ads to countries when we have NO idea which countries are allowed?

Until this is resolved properly, and you stop making excuses, I'm going to remove LeoVegas from any sites/pages that have a non-country specific audience.

**FictionNet** · 9 May 2017, 10:04 am

For anyone else promoting LV, you might want to check the full excluded list I have now received - it's considerably bigger than what I was previously provided with and includes some big markets (ie. Australia) that LV have omitted from their t&c:

"3.1.5 You are not a resident in Afghanistan, Curacao, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria, U.S.A or Yemen or any other jurisdiction where Your participation would be in conflict with any applicable law or any other rules, including those relating to online gaming. You may not access or use the LeoVegas website, app/s and games from these jurisdictions."

No mention there of any other countries excluded. In fact, there are only roughly 20 allowed countries.

**Triple7** · 9 May 2017, 1:56 pm

Normally a program should inform affiliates about the countries they're accepting / not accepting, to be able to optimize promoting the brand. Leo Vegas is a great brand, but they should improve the way they inform their affiliates.

Some examples besides this one:- a bonus page was changed, showing another offer than the offer players where getting and all this without any notice. I found it out because of a "spectacular" drop in conversion
- sometimes they close down on a market without even inform affiliate about it. For example Australia.

**affy** · 9 May 2017, 5:38 pm

Originally Posted by WendyD

Hello again,

Thank you for your email.

As explained in our private email thread (including screen shots), not only are some countries blocked completely by IP but, players agree to sign up and play at LeoVegas using their correct phone number prefix and country details. The only options available when signing up are those of countries we accept. You will find most other casinos operate in the same way.

Considering we don't include the long list of accepted and non-accepted countries in our T&C's I have typed it out and attached in our personal email thread.

Please let me know if you need any further clarification.

Have a great day!

Hi Wendy you do know where the W stand for here at the portal not? Correct Webmasters so.... HOW players get blocked is not so relevant but from WHERE they get blocked is of utmost importance for affiliates. Or do you expect and affiliate to try out all countries via a VPN and figure where his/her traffic gets blocked or not?

You do realize that besides given affiliates a hard time not providing the excluded country list this also affects your support and R&F team not? If affiliates promote countries from where players are not accepted a part of that traffic will still try to sign up with fake details. And for sure you know the consequences:

fake accounts need to be closed, winnings void -> players unhappy
bonus abuse which reflects negatively in stats -> finance team unhappy
lousy conversion -> affiliate unhappy
banners in illegal countries - authorities unhappy
bad name, legal steps, less revenue -> owners unhappy

And I could think of a few other chain reactions that could happen...

You see how providing a simple (and updated) list can make so many people happy?

Have a great day!

**youraffiliatem** · 10 May 2017, 4:12 am

I had the same problem with netbet in greece. For more than a week i was sending click and there was no registrations. After that time i wrote to them - and they wrote me back that they dont register players from greece anymore, but on greek ip i could register. This is simple bullshiting affiliates.

**Mikew** · 10 May 2017, 4:48 am

Stumble upon this thread and it seems like you are making a big deal out of nothing IMHO.

I do understand operators should list their blocked countries in their T&C. A lot of operators do but some don't. Came across operators whom only list USA but don't accept traffic from Cyprus, Czech republic and more.
This could be frustrating for players for sure, especially if the operator doesn't block the country by ip. Leovegas does.

However for us affiliate the only thing to do is to contact the program of your AM and ask if they accept the traffic you are ready to send.

No need to go through all the terms for that. You know your traffic, just ask and get the answer. This thread would be way shorter

**FictionNet** · 10 May 2017, 5:11 am

Originally Posted by Mikew

Stumble upon this thread and it seems like you are making a big deal out of nothing IMHO.

Really? Wasting my time and losing money IS a big deal to me. I contacted LV to ask about excluded countries and received a clear reply. I followed that information and as a result, placed LV at the top of a high value page where most visitors couldn't even sign up. I'm NOT happy about that.

At least two people in this thread have lost money due to LV not publishing their excluded countries list, which almost every other casino manages to do without issue. So while I appreciate your opinion, it doesn't relate to my experience.

For affiliates, here is the full list of excluded countries NOT published by LV. You'll see some big markets in there that haven't been disclosed.

"Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, Chile, China, Colombia, Comoros, Democratic Republic of the Congo, Republic of the Congo, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, France, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, USA, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe"

**affy** · 10 May 2017, 7:32 am

Originally Posted by Mikew

Stumble upon this thread and it seems like you are making a big deal out of nothing IMHO.

I do understand operators should list their blocked countries in their T&C. A lot of operators do but some don't. Came across operators whom only list USA but don't accept traffic from Cyprus, Czech republic and more.
This could be frustrating for players for sure, especially if the operator doesn't block the country by ip. Leovegas does.

However for us affiliate the only thing to do is to contact the program of your AM and ask if they accept the traffic you are ready to send.

No need to go through all the terms for that. You know your traffic, just ask and get the answer. This thread would be way shorter

Interesting point of view... you do realize that white/grey/blacklisted countries change frequently not?

So what you suggest for those affiliates sending traffic from 30/40 or even more countries? Send the aff. manager an email every day/week/month asking if country X, Y or Z is still good to go and the operator is still accepting traffic?

I think the main question here is the one about responsibility. Should affiliate managers provide up to date information about restricted countries frequently yes or no? The only answer to this question is yes... IMHO.

**Mikew** · 11 May 2017, 7:20 am

I do not disagree with you with you on the fact restricted countries should be published on the terms and conditions. That could make things easier. on this point:

Originally Posted by affy

Interesting point of view... you do realize that white/grey/blacklisted countries change frequently not?

So what you suggest for those affiliates sending traffic from 30/40 or even more countries? Send the aff. manager an email every day/week/month asking if country X, Y or Z is still good to go and the operator is still accepting traffic?

On this point, even if the terms are updated, you would have to chcek the them daily/weekly/monthly basis to be aware of the change!

For english site, getting traffic world wide its of course a bit harder to monitor, however you know your target markets, and its better to ask your AM before you start promoting their brand to that markets.
In most occasion, at least in my experience when an operator start to block a country, they usually inform their affiliates or at least those actively promoting in that market.

So on your last question, I join you on the fact that affiliates should provide up to date information on restricted countries.

But it doesn't mean it will be reflected in the terms and conditions of the site, especially for those who block countries or registrations by ip.

**FictionNet** · 11 May 2017, 11:54 am

I really haven't got the time or inclination to lecture other affiliates on why it's important for casinos to include full details of excluded countries in those pesky terms and conditions. If/when you reach a certain point of growth with your sites or network then you will realise why it's important for worldwide players AND for affiliates and it's done perfectly well by almost every casino. LV is an exception, not a rule.

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