Admin 20% fee

**bukpower** · 9 February 2011, 1:06 pm

Hello,

Today I saw in my partner panel (Program Commission Structures), that Admin fee is set on 20%...
Last month it was 0%, could you explain it?

Thanks

**Laura_Bognar** · 11 February 2011, 2:41 am

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:HyphenationZone>21</w:HyphenationZone> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w

ontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--> Hello,

Thank you for your message - and sorry for the delayed answer!

As you have seen correctly we had to update our general terms & conditions this year in some few points including the amount of the administration fee. We have informed our affiliates in the newsletter of February about these changes.

Please be informed that the admin fee will be abstracted before the commission is calculated.
If you wish to check your commission, please go to “Reports?tab and run “Earnings report?for specified time period. “Payment report?is another report that will show you the overview of your commission.

If you have any further questions, please don't hesitate to contact me.

In any case thanks for your understanding.
Best regards, Laura!

**bukpower** · 11 February 2011, 8:11 am

Laura,
Thank you for your reply. However, could you please advise what the reason of such decision is? As your partner I would like to know why you are going to deduct part of my earnings. Please note, that this fee may have negative impact on future cooperation with your company and all partners, considering your competitors. Is there any chance to cancel this charge or at least negotiate it level?

**Benitho** · 13 February 2011, 9:43 am

Not good at all -just noticed that as well...

Not a bewinners-like stunt (yet ?), but really not the way to do business. Tell us that in advance via a regular mail, not the newsletter and not after affiliates start noticing it...

B.

**tryme** · 13 February 2011, 1:58 pm

What exactly is this fee for? 'Administration' is a pretty meaningless term, to be honest, so some transparency here would be much appreciated.

**Laura_Bognar** · 14 February 2011, 2:30 am

Hello and good morning everyone,

First of all thank you very much for your feedback regarding the update of our terms & conditions. I can understand that such changes can raise confusion and insecurity. But please be informed that it wasn’t easy for the affiliate department to take these decisions. The mentioned administration fee was an indispensable step for the reorganization and improvement of our affiliate system, which includes i.e.

the support and service management (we want to offer you a fast and extensive communication, if there are i.e. questions about the payment process)
the assistance of our affiliate partners (we want you to be served with full attention by our affiliate service team)
the supply of an efficient affiliate system

Regarding the date and the way we communicated the changes of our terms and conditions I somekind would like to agree: There could have been better ways. Nevertheless we decided to inform you via the newsletter as this communication channel simply reaches all our partners and is proved to be a very efficient way.

So, to put it in a nutshell, in times of an increasing number of partners also the processing effort grows in a large scale. Therefore I only can hope that you will understand this development and that this won’t influence our so long successful cooperation.

Best regards, Laura

**SlotsAff** · 14 February 2011, 3:15 am

BetAtHome is owned by Mangas - this fee is on the Expekt affiliate programme too I think.

They should have been a lot more open about this in my opinion

**Benitho** · 14 February 2011, 8:03 am

Thanks for noticing this, Christoff - Expekt takes 12% from Sportsbetting, even higher on Poker and Casino, but they do calculate that before the net hold, so it`s not that easy to detect.

Anyone know how BetClic (another Mangas co.) handles this ?

Tia
B.

**tryme** · 14 February 2011, 9:25 am

The mentioned administration fee was an indispensable step for the reorganization and improvement of our affiliate system, which includes i.e.

the support and service management (we want to offer you a fast and extensive communication, if there are i.e. questions about the payment process)
the assistance of our affiliate partners (we want you to be served with full attention by our affiliate service team)
the supply of an efficient affiliate system

Hmm. Not impressed with this. It sounds to me like we, the affiliates, are effectively paying you to do your jobs.

**universal4** · 14 February 2011, 9:51 am

As you have seen correctly we had to update our general terms & conditions this year in some few points including the amount of the administration fee. We have informed our affiliates in the newsletter of February about these changes.

In other words, the agreements that affiliates made with you in the past has been changed....so you are not honoring exisiting agreements so what guarantee does any affiliate have that any current agreements will be honored in the future....

Rick
Universal4

**abscident** · 22 February 2011, 6:33 pm

I have started a new thread that discusses the new changes in the Bet-at-home affiliate program terms. There is more robbery than you would think of. They slashed sub affiliate earnings to 30% of what they used to be, and they removed the no-negative carry over clause.

Please continue the discussion here: https://www.dietistaktuellt.com/forum/new-affil...ry-195961.html

**cassy** · 22 February 2011, 9:30 pm

So this means that a lot of changes has been done with their T&C. IMO these terms would carry a negative affect for them as well as to their affilliates.

**artur81** · 23 February 2011, 1:26 am

Did you guys receive commision in this month?
I'm still waiting for it, and it's 23th.

**Laura_Bognar** · 23 February 2011, 2:35 am

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:HyphenationZone>21</w:HyphenationZone> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w

ontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--> Hey all,

As I see, the changes in our Terms and Conditions still awake uncertainness, irritation, anger, fear? ?I can understand this. Changing decisions are always combined with those feelings. But these emotions appear on both sides, as well as on the affiliates, as on ours, as we still don’t know how things will evolve.

The development of the bet-at-home.com affiliate program can be describes as a successful one - affiliates approve our principles of operation and are satisfied with the cooperation with bet-at-home.com andfortunatelythis number doesn’t stand still and new partners get in contact with us every day. This year the system reached a level, where an update of the Terms and Conditions simply had to be done, on the one hand because of the increasing number of affiliates and its growing processing effort (as I described before), on the other hand because of the changes within the affiliate marketing sector in general.

For some affiliates, like abscident, the update of the T&C were far-reaching, but as I have to comment his reproaches, the reduction of his commission was not only based on changes in our Terms and Conditions.However in this case both parties know the history and this should not be discussed in public any longer.

Regarding the future cooperation I only can repeat myself: I can hope that you will understand this development anyhow and that this won’t influence our so long successful partnership.

For any further individual requests you can always contact me via [email protected], I’m sure a solution can be found for every problem.

Regards, Laura

**Laura_Bognar** · 23 February 2011, 2:36 am

Hello Artur,

I just sent you an Email regarding your requested payouts - if you have any further questions, just send me a message!

Regards, Laura

**SlotsAff** · 23 February 2011, 3:49 am

Changing T&Cs without prior warning is simply wrong.

The admin fee story is rubbish in my opinion - if you have more affiliates, they Bet-At-Home would make more money hence would be able to hire more people to service the affiliates and affiliate programme.

If you want to make changes, BAH is welcome to do so but it should be for new affiliates from a certain date onwards.

**yuro77** · 23 February 2011, 5:17 am

Ah well that's just great. After bwin went rogue, I started redirecting clicks from my sites from them to Bet-at-home. I will now be redirecting them again! I don't do business with crooked companies who introduce retroactive predatory terms, and I will be informing all of my contacts in the business to do the same!

I work extremely hard to refer players to these sites. Changing T&Cs is fine, that's business, but do not apply them to existing referred players. Even if it's legal, it's absolutely unethical.

Stick with the good guys who value the efforts of affiliates. In my experience Bet365 stand alone as the very best in that respect.

**bukpower** · 23 February 2011, 8:54 am

Since BAH doesn’t want to change their mind, maybe we as their partners should protest and remove their banner as long as they don’t change their decision about 20% fee. What are your thoughts?

**abscident** · 23 February 2011, 9:08 am

Originally Posted by bukpower

Since BAH doesn’t want to change their mind, maybe we as their partners should protest and remove their banner as long as they don’t change their decision about 20% fee. What are your thoughts?

I will certainly remove them this week. I have a lot of workload but I will still try to make some time to replace them on my sites.

I hope all affiliates who see this will do the same, so that they will realize that such changes are harming them as well, not only the affiliates.

**abscident** · 23 February 2011, 9:20 am

Originally Posted by Laura_Bognar

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:HyphenationZone>21</w:HyphenationZone> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w

ontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]-->For some affiliates, like abscident, the update of the T&C were far-reaching, but as I have to comment his reproaches, the reduction of his commission was not only based on changes in our Terms and Conditions.However in this case both parties know the history and this should not be discussed in public any longer.

Well, I'm glad that you also know about my case. You should also notice that I only talked about the reduction caused directly by your change in T&C, which accounts for a 76% reduction.

I never mentioned the "other" cause of my commission reduction, which accounts for another 80% drop.

So yes, my commission dropped for two reasons, and they are now about 5% of what they used to be last month. If you think this means "lifetime revenue share", than we definitely can't agree on that.

It's pretty hard to convince me that the changes are for the better since I get only 5% of what I used to earn previously, without doing anything wrong. Or maybe the only thing I did wrong was promoting you...

I used to trust you as a partner, and referred you hundreds of affiliates, and this is what I get in response: a change in the T&C that slashes my commissions by 76% and another decision that crushes my commissions by another 80% (and of course nobody can give me any explanation about this second thing, because this is an internal issue that can't be discussed with me)...

Just think about my situation, and try to put yourself in my position. What would you think? You get X commission every month, and all of a sudden you are told that you get 5% of X from now on... Should I be happy about this? Should I consider it for my own good? Is this ethical?

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