1xBet Reviews and Complaints

**coby** · 19 May 2018, 3:20 am

Originally Posted by Eli Todosov

Hey there,

Sorry to be the bearer of bad news but Security says they have a reason for this protraction. I understand where you're coming from but unfortunately, I can't help you in this particular case.

What's wrong with your company? You wrote me three days ago that there will be a decision in 72 hours and now you are telling me security has a reason for asking me to send the same answers they actually got by post office? I'm sure they have a reason and the reason is they want to bother me and not pay my money. I sent them every single document that helps to proof my identity and everything they are asking now is just to delay the process and don't pay in the end. I also spoke to them on skype and showed my ID and sent them every single document from my bank account and every other payment method I used. How is it helping with verification to get answers to questions like "name three methods legal and illegally to get an advantage over bookmakers". How could you tell me that there will be a result in 72 hours? And what is the "reason" security has to ask for the answers to a form they already have?

**Eli Todosov** · 21 May 2018, 11:24 am

Originally Posted by coby

What's wrong with your company? You wrote me three days ago that there will be a decision in 72 hours and now you are telling me security has a reason for asking me to send the same answers they actually got by post office? I'm sure they have a reason and the reason is they want to bother me and not pay my money. I sent them every single document that helps to proof my identity and everything they are asking now is just to delay the process and don't pay in the end. I also spoke to them on skype and showed my ID and sent them every single document from my bank account and every other payment method I used. How is it helping with verification to get answers to questions like "name three methods legal and illegally to get an advantage over bookmakers". How could you tell me that there will be a result in 72 hours? And what is the "reason" security has to ask for the answers to a form they already have?

Hey there,

That's what I was told. I apologize for the inconvenience but I don't make the rules. I just do my best to clear confusions that may arise from communication with 1xBet.

**coby** · 22 May 2018, 3:31 am

Originally Posted by Eli Todosov

Hey there,

That's what I was told. I apologize for the inconvenience but I don't make the rules. I just do my best to clear confusions that may arise from communication with 1xBet.

Hi Eli,

I know that you don't make the rules and you were very helpful in the process of the communication with security. But it's very frustrating that the verification process is intransparent and not comprehensibly. There is no reason for security to not tell upfront which documents are required so that we could send all the "necessary" documents in one letter. There is no doubt that this is only done to lenghten the verification process to prevent people to follow the process to the end. Is there a way for you to find out if the form is the last thing they need to make a decision, please?

**Eli Todosov** · 22 May 2018, 4:09 am

Originally Posted by coby

Hi Eli,

I know that you don't make the rules and you were very helpful in the process of the communication with security. But it's very frustrating that the verification process is intransparent and not comprehensibly. There is no reason for security to not tell upfront which documents are required so that we could send all the "necessary" documents in one letter. There is no doubt that this is only done to lenghten the verification process to prevent people to follow the process to the end. Is there a way for you to find out if the form is the last thing they need to make a decision, please?

I'll ask but I make no promises if it's going to be in your favour.

**coby** · 22 May 2018, 4:33 am

Originally Posted by Eli Todosov

I'll ask but I make no promises if it's going to be in your favour.

ok, thanks. I understand that you can't make any promises.

**Eli Todosov** · 22 May 2018, 4:40 am

Originally Posted by coby

ok, thanks. I understand that you can't make any promises.

Thank you for understanding. I'll let you know once I have something of substance for you.

**golden888** · 27 May 2018, 11:02 am

Hello .i would to say about my Bad Experience.I made an account with 1xbet.ideposit 220 euro and i start playing-betting.before that i spoke with an accountant through live chat to ensure that everythings was ok with my account.they told me everything was ok.after days i had 2963 in my account and i wated to withdraw some.they asked me ridiculous things such a selfie holding my ID and on the background the pc mailing with the support departent.to reach the end point i sended all the documents and photos that they wanted.they settled all my winnings bets as void took all the money from my account without any reason..directly after verify.this is outrageous.THIS IS A SCAM.they dont answer at my emails and through live chat keep repeating you have to send email to our specialists.

**coby** · 29 May 2018, 3:01 am

Originally Posted by Eli Todosov

Thank you for understanding. I'll let you know once I have something of substance for you.

Hi Eli, did you hear anything back from security if the letter will be the last step or what will be required afterwards? I sent the letter over a week ago so it should be there already but the status in my account didn't change. Can you please remind security to look for the letter and drive the process forward?

Thanks.

**Eli Todosov** · 29 May 2018, 8:03 am

Originally Posted by coby

Hi Eli, did you hear anything back from security if the letter will be the last step or what will be required afterwards? I sent the letter over a week ago so it should be there already but the status in my account didn't change. Can you please remind security to look for the letter and drive the process forward?

Thanks.

Hi, they didn't update me on anything. I'll ask nonetheless.

**Eli Todosov** · 30 May 2018, 3:21 am

Originally Posted by golden888

Hello .i would to say about my Bad Experience.I made an account with 1xbet.ideposit 220 euro and i start playing-betting.before that i spoke with an accountant through live chat to ensure that everythings was ok with my account.they told me everything was ok.after days i had 2963 in my account and i wated to withdraw some.they asked me ridiculous things such a selfie holding my ID and on the background the pc mailing with the support departent.to reach the end point i sended all the documents and photos that they wanted.they settled all my winnings bets as void took all the money from my account without any reason..directly after verify.this is outrageous.THIS IS A SCAM.they dont answer at my emails and through live chat keep repeating you have to send email to our specialists.

Hi,

It's regrettable that you've had a negative experience with us. Would you mind sending me your account number to my email address and I'll be happy to post an answer to your situation in public?

You can find the email address in my signature.

**coby** · 4 June 2018, 7:04 am

Originally Posted by Eli Todosov

Hi, they didn't update me on anything. I'll ask nonetheless.

Hi Eli, there is still no change of the status in my account. Did you get an update?

**coby** · 7 June 2018, 9:53 am

Originally Posted by coby

Hi Eli, there is still no change of the status in my account. Did you get an update?

No answer anymore? Please let me know whats going on.

**coby** · 11 June 2018, 10:36 am

Originally Posted by coby

No answer anymore? Please let me know whats going on.

still no answer and no update on my account status. I sent the last documents a long time ago. It's obvious that the process is delayed on purpose. If there will be no update in the next days I will contact the curacao authorities again.

**Eli Todosov** · 11 June 2018, 10:42 am

Originally Posted by coby

still no answer and no update on my account status. I sent the last documents a long time ago. It's obvious that the process is delayed on purpose. If there will be no update in the next days I will contact the curacao authorities again.

No answer, unfortunately. Let me ask again.

**MRicardo** · 13 June 2018, 4:58 pm

Good afternoon.
I have a problem with 1xBet that I will explain:

On 23-12-2016, I registered on 1xBet and made a deposit of 100 € for Skrill with the email: account email removed as this should be revealed privately only
I made several bets and won with a total of € 3372.

Then, 1xBet request me for the following documents by email:
- Citizen Card;
- Print Screens of the Skrill account;
- Selfie;
- Selfie, where you can see the emails received from 1xBet.

Then, 1xBet request me the following documents by mail:
- Citizen card authenticated by governmental entity;
- Print Screens of the Skrill account.
Documents sent by mail were only received the fifth time they were sent (they were received on 06-06-201

.

On 10-06-2018 the 1xBet request me extra information (they are nonsense questions) which are as follows:
1. Your account number.
2. What device was used to take the photos?
3. What applications were used to transfer the photos from the device to your PC? If no applications were used and the files were sent directly from the device, please indicate this.
4. Did you use any software to modify the documents provided? If yes, please indicate the programs you have used.
5. If any documents have been modified, provide a list of changes and indicate the purpose of your actions.
6. When printing the photos, did you use the same photos that were sent to us by email? Or did you edit the photos before printing them?
I had to mail these questions (it was already sent) ... This does not make any sense.
These questions are asked to all the users who are cheated (can see in the link below).

Notes:
- 1xBet has all the proof of my identity and refuses to pay the amount I won;
- To resolve this case, 1xBet should pay me the value of € 3372 for the account Skrill account email removed (account that made the deposit);
- 1xBet is cheating customers. You can check out more cases exactly like this on the following link: https://www.sportsbookreview.com/for...nt-1742-a.html

**coby** · 19 June 2018, 9:58 am

Originally Posted by Eli Todosov

No answer, unfortunately. Let me ask again.

Hi Eli, my account status finally changed. I guess that happened because you asked about my case again, so thanks. But security is now asking again for a skype interview. I wonder if they actually remember that I already had a skype interview or if they really need a second one. Can you please ask them about that?

The other thing is that I'm on vacation until 4th of july so that I can't make a skype interview before that. I will confirm a skype call on 6th of july but please ask them if that is really necessary.

Edit: it seems that I can only schedule an appointment for a skype interview until 22th of june. As I already wrote, I'm not able to do a skype interview before 5th of july. I will write that to security and hope they will answer and accept that. I will put you on cc for that mail.

Thanks again!

**Eli Todosov** · 20 June 2018, 9:39 am

Originally Posted by coby

Hi Eli, my account status finally changed. I guess that happened because you asked about my case again, so thanks. But security is now asking again for a skype interview. I wonder if they actually remember that I already had a skype interview or if they really need a second one. Can you please ask them about that?

The other thing is that I'm on vacation until 4th of july so that I can't make a skype interview before that. I will confirm a skype call on 6th of july but please ask them if that is really necessary.

Edit: it seems that I can only schedule an appointment for a skype interview until 22th of june. As I already wrote, I'm not able to do a skype interview before 5th of july. I will write that to security and hope they will answer and accept that. I will put you on cc for that mail.

Thanks again!

Hi,

Seems like it is necessary. I know it must be frustrating to have that long of a procedure but I cannot influence it in any way.

**Bizzymatt15** · 20 June 2018, 3:35 pm

I made a deposit on 1xbet and over 3 hours now my account has not been credited

**Eli Todosov** · 22 June 2018, 4:39 am

Originally Posted by Bizzymatt15

I made a deposit on 1xbet and over 3 hours now my account has not been credited

Hey there! Would you mind sending me your affiliate account number to my email address (considering you're a new member of the forum and can't send PMs)? I'll be happy to help you as much as I can.

**Bizzymatt15** · 22 June 2018, 5:32 am

Not to worry they already fixed it

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